Frequently Asked Questions

How much do you charge for shipping?

The nominal fee of $3.95 covers materials, postage, and a small handling charge. Sunshine Products USA ships your order FREE via USPS 1st Class Mail service when the total is over $50. We ship to residential, commercial, PO Boxes, military addresses (APO) and Internationally.

Please Note: International orders require customs forms declaring package contents and valuation. Please do not ask us to falsify this document. We are proud of our reputation for honesty and integrity.

The following expedited shipping services are available for additional fees:

United States:

• USPS Priority
• USPS Express Mail
• UPS Ground
• UPS 2-Day Air
• UPS Next Day Air

International:

• First Class: $10.00
• Priority: $28.00
• Express: $48.00

Tracking is not available on USPS 1st class or Priority Mail services.

Standard UPS Ground shipping rates will apply to all wholesale orders.

I want to have an item specifically made. In other words, I see an item offered by Sunshine Products USA, but I need you to customize it. Is that possible?

Yes. Custom orders are our specialty! Call us at 800-416-8645 to discuss your needs.

I love your products and appreciate your great customer service. Where can I post a customer comment or write a review?

We do not have a review feature setup on the site. Send us your comments and they will be posted here.

Customer Comments:

Frank,
Just took delivery of the toothpick cases and they are beautiful. Thank you for an enjoyable product and the excellent service. It was a pleasure doing business with you.
Have a refreshing Thanksgiving Day.
Kenneth

Frank,
I have received the titanium toothpick and engraved case and all I can say is where is your feedback section?  VERY pleased!!!!  I will definitely add your site to my favorites for any possible future needs.  Thank you vey much for your thoroughness, dedication to customer satisfaction and most importantly a quality product!
Sincerely,
Kim

Hi, Frank,
I received my order yesterday and I am so pleased with it.  It is my husband's birthday at the beginning of November and he is always so hard to buy for.  He had a plastic toothpick holder that he always carried around with him but he lost it several weeks ago.   I know he will love this one.
Thank you so much,
Sue

Frank-  I received the order today.  Thank you soooo much.  It is exactly what I wanted.  I appreciate the promptness.  Kristine

I received the engraved toothpick holder.  Thank you again for fixing this problem so quickly and amicably. 
Kind regards,
Jessica

Hi Frank,

I received my order on Friday! Thank you for the phone call. I was getting worried that something had happened to you because you have such a good reputation at edcforums. I didn’t take into account the holidays – perhaps a sign that I work too much…. Great product, awesome quality! I most definitely will be a repeat customer. Thank you.

Renee

Hello Frank,
Just want to say Thank -you so much for the rush on my order, the tooth pick holder was a smash!! Thank - you again and happy New Year!!
Sincerely,
Maureen

I want to thank you for the shipment of the pocket tooth pick holder that
I ordered.  Received it the day before Christmas as you said I would.  I
appreciate it very much.  Happy New Year .                    

Tom

Please send additional questions, and we'll post the answers. Please Contact Us.